Assistant Manager Dracut House of Pizza & Seafood

Assistant Manager

Full Time • Dracut House of Pizza & Seafood
Assistant Manager accountable to : General Manager
Role responsibilities and duties
  • Handle customers
  • Be courteous and cordial to everyone
  • Deal with customer problems and complaints
  • Understand and make a decision based on each individual situation
  • LISTEN to their problems and show concern
  • Determine how to solve their problem—discounts, re-cook food, etc.
  • Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a BIG problem!
  • ALWAYS: Stay calm, responding in a concerned and sympathetic manner
  • Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
  • Front of the House (FOH)
  • Pay attention to counter staff - help them when needed
  • Bus tables - this allows you to be on the floor and available to customers
  • Be respectful to employees - “If you want respect, you have to give it”
  • Back of the House (BOH)
  • Watch ticket times and make sure cooks are not falling behind
  • Be ready to jump in and help when cooks need it
  • Control seating at peak times Assist GM
  • Count inventory and assist with paper work
  • Run the floor during peak hours
  • Handle customer complaints
Key Duties:
  • Train and mentor supervisory team.
  • Ensure onboarding of new hires and ongoing training is on point with DHOP’s mission.
  • Delegation of key department duties, with timely follow-up, and accountability.
  • Inventory management for liquor, beer and wine.
  • Deliver a consistently high level of service throughout the property.
  • Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.
  • Ability to manage during the moment, keeping the big picture goals insight.
  • Prepared & involved for all staff meetings
  • Fully understand P&L, with the business acumen to drive the desire budgetary and short term results.
  • Be able to work and communicate with the Director and the entire management team to ensure seamless execution.
  • Manage the HR component of the FOH departments: hiring, reviews, discipline, and terminations by means of the HR system.
  • Develop team with a culture of coaching, managing, and mentoring.
  • Maintains highest sanitation & safety standards.
  • Open to learning, the thirst for constant improvement, both for the business and self.
  • Lead by Example, BE THERE!Core competencies:Leadership, Management, Planning, Organization,Team Building
Job Type: Full-time
Pay: From $46,000.00 per year
COVID-19 considerations:We follow all state and local guidelines for COVID-19. All employees must wear masks at all times.
Compensation: $46,000.00 - $51,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Benefits

Fun, Fast Paced Work Environment
Room for Advancement
401K
50% Off Food